Implementation Manager

Technical Services · Austin, Texas
Department Technical Services
Employment Type Full time
Minimum Experience Mid-level

Iodine Software is a healthcare AI company that has pioneered a new machine learning approach -- Cognitive Emulation -- to help healthcare finance leaders build resilient organizations. Cognitive Emulation uses proprietary AI technology and machine learning algorithms to think the way a clinician thinks and emulate clinical judgement. This allows us to help nearly 500 hospitals quickly and accurately identify areas of potential opportunity to accelerate productivity, data accuracy, and financial return.


Our client base is growing rapidly, and we need talented, dedicated individuals to help drive our continued success. Our Implementation Managers are responsible for the success of our customer deployments. They are tech-savvy, resourceful individuals with the ability to make quick connections and foster client relationships at all levels of an organization, from executives to end-users. If you are passionate about problem solving, focused on driving results, are a respected collaborator, and consider yourself a technologist at heart, this position may be right for you.


What You'll Do

  • Serve as both project manager and technical expert on implementations of Iodine Software solutions
  • Synthesize and understand complex data sets from new clients and ensure client information is mapped to the Iodine system
  • Configure, test, and deploy hosted customer implementations of our software
  • Assist in the deployment of upgrades of our software for entire client base
  • Collaborate with product and engineering teams to continuously improve the offering
  • Partner with client success team to ensure solutions are aligned with long-term strategy
  • Lead customer calls and meetings
  • Identify dependencies and communicate consistently with project team to ensure smooth & timely deployments
  • Provide ongoing business and technical support to existing customers
  • Work with marketing, development, and sales as needed to continuously improve customer satisfaction


What You'll Need

Minimum Requirements (Education, certifications and experience):

  • Bachelor’s degree from a relevant program, with strong record of academic achievement
  • 3+ years professional experience
  • Technical Aptitude
  • Adept Project Management Skills
  • Critical and pragmatic thinker, comfortable with sifting through code to understand features, troubleshoot issues, and identify potential bugs
  • Proven track record of managing multiple, competing priorities while consistently exceeding goals
  • Outstanding oral and written communication skills
  • Positive, self-starter attitude with desire to exceed expectations and ability to work extended hours when necessary
  • Team player DNA with a desire to solve for the interests of our clients and of our business
  • Demonstrated ability to manage multiple work streams simultaneously and efficiently
  • Proven ability to adapt to different environments, build strong relationships, and influence others positively
  • Attention to detail, highly organized, with an absolute focus on quality of work
  • Proficient Excel skills


Preferred Requirements:

  • Knowledge of XML, SQL, HTML and Java strongly preferred; HL7 experience is a plus
  • Ability to travel up to 15%, if necessary (in line with safety guidelines and current pandemic restrictions of course)
  • PMP certification is a plus


See Something, Do Something

At Iodine, we are incredibly privileged to be entrusted with an enormous amount of Protected Health Information (PHI) amounting more than 90 million lives. Inherent to our culture is the need to live up to that trust in everything we do. Security is a primary responsibility shared by every Iodine employee and we expect everyone to honor that responsibility. That includes abiding by our security policies, being constantly vigilant to possible risks to the privacy and safety of the information given to our care and bringing forward any concerns about security.


What You'll Get

This is a unique opportunity to join a close-knit, rapidly growing team and help us improve a key piece of the organization. You will have the opportunity to drive the strategy and direction of our product for our users. You will join a passionate and ambitious team, with a proven record of success building multiple companies. Learn more about us at www.iodinesoftware.com


***You must be currently authorized to work full-time in the United States on a permanent basis***

Thank You

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  • Location
    Austin, Texas
  • Department
    Technical Services
  • Employment Type
    Full time
  • Minimum Experience
    Mid-level