Clinical and Product Support Specialist

Corporate Sales · Austin, Texas
Department Corporate Sales
Employment Type Full time
Minimum Experience Experienced

Iodine Software is a healthcare AI company that has pioneered a new machine learning approach -- Cognitive Emulation -- to help healthcare finance leaders build resilient organizations. Cognitive Emulation uses proprietary AI technology and machine learning algorithms to think the way a clinician thinks and emulate clinical judgement. This allows us to help nearly 500 hospitals quickly and accurately identify areas of potential opportunity to accelerate productivity, data accuracy, and financial return.

Iodine's Clinical and Product Support Specialists are pivotal to the growth of our Company.  They represent Iodine Software in executive boardrooms at hospitals and health systems.  We hire persuasive leaders with a knack for teaching and explaining concepts- someone who's comfortable listening to CEOs and then mapping their problems to our solutions.  Our Clinical and Product Support Specialists have deep expertise in Iodine's products and are the primary technical and clinical resource for the sales force.  They are our product advocate and help position our product to both business and technical users.  They work in tandem with their Sales Leader and are responsible for supporting sales and translating our technical models into relevance within the clinical field.

What You'll Do

  • Partner with sales executives to plan, prepare and execute on strategic deals in complex sales cycles
  • Support sales executives with solution selling into prospect account base
  • Build relationships by meeting with senior executives (CEO, CFO, CMO, etc.) to discuss their strategic and operational challenges, present best practice solutions and effectively sell the vision of their capabilities
  • Organize and develop collateral for internal and external marketing use
  • Model the financial business case associated with each sales opportunity
  • Successfully match customer pain/requirements to proposed solutions
  • Create powerful presentations and demos that clearly communicate the uniqueness of the value proposition
  • Conduct onsite presentations, including a technical demonstration, to educate prospective clients on our products
  • Manage all technical aspects of RFP / RFI responses
  • Effectively communicate client needs to the R&D teams for future product enhancements
  • Maintain up-to-date knowledge of competitors, including collecting and documenting competitive intelligence
  • Speak at regional and national events (clinical and revenue cycle)
    • Effectively engage and successfully communicate complex clinical topics to key clinical leaders

    What You'll Need

    Minimum Requirements (Education, certifications and experience):

    • Bachelor’s degree with strong record of academic achievement
    • 5+ years’ experience selling SaaS products, preferably in the healthcare industry
    • Must be a Clinician or have 5+ years’ experience working in clinical operations within the healthcare industry
    • Strong presentation and facilitation skills; the ability to manage executive meetings and member interactions to desired outcomes
    • Demonstrated ability to use active listening to diagnose a problem and map a solution in the moment
    • Demonstrated creativity and initiative when it comes to problem solving and/or project ownership
    • Resilience and comfort with ambiguity - ability to be flexible and adaptable in a changing environment
    • Proven experience managing multiple, competing priorities, strong prioritization and organizational skills
    • Excellent writing, critical thinking and negotiation skills
    • Ability to travel up to 50%

    Preferred Requirements:

    • Clinical degree (MD, BSN, PhD in Clinical Sciences)

    See Something, Do Something

    At Iodine, we are incredibly privileged to be entrusted with an enormous amount of Protected Health Information (PHI) amounting more than 90 million lives. Inherent to our culture is the need to live up to that trust in everything we do. Security is a primary responsibility shared by every Iodine employee and we expect everyone to honor that responsibility. That includes abiding by our security policies, being constantly vigilant to possible risks to the privacy and safety of the information given to our care and bringing forward any concerns about security.

    What You'll Get

    This is a unique opportunity to join a close-knit, rapidly growing team and help us improve a key piece of the organization. You will have the opportunity to drive the strategy and direction of our product for our users. You will join a passionate and ambitious team, with a proven record of success building multiple companies. Learn more about us at

    **You must be currently authorized to work full-time in the United States on a permanent basis**

    Thank You

    Your application was submitted successfully.

    • Location
      Austin, Texas
    • Department
      Corporate Sales
    • Employment Type
      Full time
    • Minimum Experience