Client Success Manager

Client Services · Austin, Texas
Department Client Services
Employment Type Full time
Minimum Experience Mid-level

Iodine Software equips medical care teams with the most innovative tools to solve some of their toughest problems in clinical documentation. By leveraging technology like Natural Language Processing, and groundbreaking technologies like Machine Learning, and Artificial Intelligence, our platform drives significant improvements in how hospitals document patient health conditions, in turn positively influencing team performance and patient outcomes.

 

Our client base is growing rapidly, and we need talented, dedicated individuals to help drive our continued success. Our Client Success Managers are our deep business specialists and are responsible for delivering exceptional strategy and business support to our clients. You will be responsible for managing a portfolio of clients and working directly with those clients on their requirements with the ultimate goal of client retention. If you are driven by building relationships, solving complex business problems and exceeding client expectations, this position may be right for you.

 

What You’ll Do

 

  • Build and nurture deep long-term strategic relationships with a small portfolio of clients
  • Act as business success expert in educating, guiding, and supporting clients as they progress through the Iodine lifecycle
  • Deliver well-crafted responses to client requests for strategic and/or program health analysis, with limited management oversight
  • Provide guidance and consulting for best practices and ROI analysis for clients to gain the most value from their program with Iodine Software
  • Advocate for product enhancements/new features and influence roadmap planning, based on client input
  • Initiate outbound touch points with clients to drive Iodine lifecycle campaign success
  • Maintain client loyalty by serving clients above and beyond their expectations
  • Understand the client experience and develop proficiency in any client interface tools

 

What You’ll Need

 

Minimum Requirements (Education, certifications and experience):

  • Bachelor’s degree and 4+ years of work experience in a high touch client services/management role

 

Preferred Requirements:

  • Experience managing complex, high-value clients preferred
  • Experience in client management in a technology/ SaaS setting 
  • Outstanding oral and written communication skills
  • Excellent MS Office skills (PowerPoint, Word, Excel)
  • Experience with Business Intelligence Technology (Tableau, Looker)
  • Highly skilled in building and delivering presentations
  • Demonstrated ability to manage multiple work streams simultaneously and efficiently
  • Creativity and a proven track record of identifying opportunities and potential gaps in order to contribute proactive ideas for improvement 
  • Demonstrated ability to change manage and navigate to successful client outcomes
  • Team player DNA with a desire to solve for the interests of our clients and of our business
  • Strong project management skills
  • Experience in the healthcare industry is definite plus
  • Positive, self-starter attitude with desire to exceed expectations and ability to work extended hours when necessary
  • Attention to detail, highly organized, with an absolute focus on quality of work
  • Strong track record of academic achievement
  • Ability to travel up to 40%, if necessary (in line with safety guidelines and current pandemic restrictions of course)
  • Experience working in Google Suite preferred

 

See Something, Do Something

At Iodine, we are incredibly privileged to be entrusted with an enormous amount of Protected Health Information (PHI) amounting more than 90 million lives. Inherent to our culture is the need to live up to that trust in everything we do. Security is a primary responsibility shared by every Iodine employee and we expect everyone to honor that responsibility. That includes abiding by our security policies, being constantly vigilant to possible risks to the privacy and safety of the information given to our care and bringing forward any concerns about security.

 

What You’ll Get

This is a unique opportunity to join a close-knit, rapidly growing team and help us improve a key piece of the organization. You will have the opportunity to drive the strategy and direction of our product for our users. You will join a passionate and ambitious team, with a proven record of success building multiple companies. Learn more about us at www.iodinesoftware.com

 

**You must be currently authorized to work full-time in the United States on a permanent basis**

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  • Location
    Austin, Texas
  • Department
    Client Services
  • Employment Type
    Full time
  • Minimum Experience
    Mid-level